Highway Auto Investments processes approved refunds to the customer’s original payment account — the PayFast card, EFT, or bank account used for the order. Cash refunds are issued only where the original payment was made in cash, and then to a bank account nominated by the customer.

How a refund is paid

• An approved refund is credited to the same account that paid for the order.
• PayFast payments are reversed through PayFast to the original card or bank account.
• EFT payments are returned to the bank account from which the payment was received.
• Cash payments are refunded to a bank account the customer provides in writing.
• Courier charges are refunded only where the return is due to our error (incorrect item or a unit that was faulty on arrival).

Refund timeline

• Request: contact us on WhatsApp 073 953 9610 or info@highwayautoinvestments.co.za with the order number and clear photos of the unit (top and label).
• Assessment: we confirm within 2 working days whether the request is approved as a refund, a warranty replacement, or declined.
• Approval: once approved, the credit is submitted to PayFast or the bank within 1 working day.
• Credit to the customer’s account: PayFast and most banks post the credit within 5 to 10 working days of submission. The exact date depends on the card issuer or bank, not on Highway Auto Investments.
• We will confirm by WhatsApp when the refund has been submitted, so the customer can track it with their bank.

When we refund

• An incorrect battery, starter, alternator or tyre was supplied by us.
• The item arrived damaged, or a battery does not hold a charge on first fitment.
• A manufacturer fault covered by the Enertec warranty (Blue 24 months, Silver 30 months, AGM 36 months). Warranty claims are normally fulfilled by replacement, not a cash refund.
• An order cancelled before dispatch.

When we do not refund

• Change of mind after the battery has been fitted or used.
• An incorrect size ordered by the customer after we confirmed the group code, polarity and tray.
• Damage caused by incorrect fitment, reverse polarity, or use outside the product rating.
• Items returned more than 7 days after delivery, unless a valid warranty claim applies.

If a return is declined

If a return or refund is declined, responsibility for the item returns to the customer’s account. Highway Auto Investments does not collect, courier, or pay the cost of a declined return.

• The customer arranges and pays for collection or return of the declined item.
• The item remains with the customer until they collect it or arrange return.
• We accept no liability for storage, courier cost, or loss of a declined return.

14-day disposal rule

Where a declined item is in our possession (for example after a workshop assessment), the customer has 14 calendar days from the date we notify them of the decline to collect the item or to provide a courier waybill for its return.

• Notice is sent by WhatsApp or email to the contact details on the order.
• If the item is not collected or a return waybill is not provided within those 14 days, the item is treated as abandoned.
• Abandoned items may be disposed of, recycled, or returned to stock at our discretion, with no further liability to the customer and no refund.
• This rule exists so that unclaimed batteries and parts are not stored indefinitely and so that both parties have a clear end date.

How to request a refund

WhatsApp a photo of the unit (top and label) and the order number to 073 953 9610, or email info@highwayautoinvestments.co.za. We will confirm whether the request is a refund or a warranty replacement. Approved credits are applied to the customer’s original payment account within the timeline above.

Approved returns may be collected free in New Germany or Hillcrest. Courier returns are at the customer’s cost unless the fault is ours.